Taking The Heat Out Of Heated Discussions
Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically agitated...
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Taking The Heat Out Of Heated Discussions
Giving Clear Instructions, Don’t Make This Mistake Twice
What Your Clients Need, But Don’t Ask For
How To Lose A Client In 5 Easy Steps
Delivering Bad News Doesn’t Have To Be All Bad
Getting A Conversation Back On Track – The Essentials
Are We Clear About Client Service?
Does Service Excellence Pay?
Why Client Service is the Key to Increasing Revenue and Decreasing Risk