Taking The Heat Out Of Heated Discussions
SCENARIO - Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically...
SCENARIO - Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically...
SCENARIO - Your project is going relatively smoothly, no unforeseen issues have arisen. At one point, your client requests a minor...
SCENARIO - Your client calls very upset because you did not do what you said you were going to do. And because of this, their Board is...
KEY INSIGHT – From thousands of client feedback interviews conducted, CFU identified that the #1 reason clients discontinue working with...
SCENARIO - It was just brought to your attention that an unexpected permitting issue came up and this will cause you to miss an important...
SCENARIO - The meeting you are running is on schedule and going well. All of the attendees are aware of the purpose of the meeting and...
By: Mel Lester, BizEdge, www.ae-resource.com Several years ago, the company I worked for decided to add this statement to its core...
By: Mel Lester, BizEdge, www.ae-resource.com I've long been a passionate advocate for the value of delivering exceptional client service....
In today’s market of fierce buyer demands and endless competitive options for professional services, client service can no longer be...