Taking The Heat Out Of Heated Discussions
SCENARIO - Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically...
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Giving Clear Instructions, Don’t Make This Mistake Twice
SCENARIO - Your project is going relatively smoothly, no unforeseen issues have arisen. At one point, your client requests a minor...
What Your Clients Need, But Don’t Ask For
SCENARIO - Your client calls very upset because you did not do what you said you were going to do. And because of this, their Board is...
How To Lose A Client In 5 Easy Steps
KEY INSIGHT – From thousands of client feedback interviews conducted, CFU identified that the #1 reason clients discontinue working with...
Delivering Bad News Doesn’t Have To Be All Bad
SCENARIO - It was just brought to your attention that an unexpected permitting issue came up and this will cause you to miss an important...
Getting A Conversation Back On Track – The Essentials
SCENARIO - The meeting you are running is on schedule and going well. All of the attendees are aware of the purpose of the meeting and...
Are We Clear About Client Service?
By: Mel Lester, BizEdge, www.ae-resource.com Several years ago, the company I worked for decided to add this statement to its core...
Does Service Excellence Pay?
By: Mel Lester, BizEdge, www.ae-resource.com I've long been a passionate advocate for the value of delivering exceptional client service....
Why Client Service is the Key to Increasing Revenue and Decreasing Risk
In today’s market of fierce buyer demands and endless competitive options for professional services, client service can no longer be...