Blog

Tracy Warren

Customer Follow Up, Inc. Featured in National Publication

Marc Warren, President and co-founder of Customer Follow Up, Inc. (CFU), is featured in the latest edition of Construction Executive. The...

Marc Warren

Taking The Heat Out Of Heated Discussions

Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically agitated...

Tracy Warren

Giving Clear Instructions, Don’t Make This Mistake Twice

Your project is going relatively smoothly, no unforeseen issues have arisen. At one point, your client requests a minor modification...

Marc Warren

What Your Clients Need, But Don’t Ask For

Your client calls very upset because you did not do what you said you were going to do. And because of this, their Board is talking about...

Tracy Warren

How To Lose A Client In 5 Easy Steps

From thousands of client feedback interviews conducted, CFU identified that the #1 reason clients discontinue working with a firm...

Tracy Warren

Delivering Bad News Doesn’t Have To Be All Bad

It was just brought to your attention that an unexpected permitting issue came up and this will cause you to miss an important schedule...

Marc Warren

Getting A Conversation Back On Track – The Essentials

The meeting you are running is on schedule and going well. All of the attendees are aware of the purpose of the meeting and the amount...

Mel Lester

Are We Clear About Client Service?

Several years ago, the company I worked for decided to add this statement to its core values: "Our top operating commitment is to set...

Mel Lester

Does Service Excellence Pay?

I've long been a passionate advocate for the value of delivering exceptional client service. My research and experience lead me...

Marc Warren

Why Client Service is the Key to Increasing Revenue and Decreasing Risk

In today’s market of fierce buyer demands and endless competitive options for professional services, client service can no longer...