A Leader in Customer Satisfaction and Employee Retention Market Research
"What really sets Customer Follow Up apart is the depth of information they are able to pull out of our clients and stakeholders. The results from our internal efforts over the years did not come close. Something we did not expect is that our clients tell us they appreciate being asked for their opinions in this way.
From the start, CFU worked to understand the nuances of our business and developed a project that took into consideration the many distinctions between our internal operations and the numerous external stakeholders involved. CFU is a partner. I am grateful to be working with them and excited to see us grow together."
– SEAN T. COAKLEY, BUSINESS DEVELOPMENT EXECUTIVE,
COAKLEY & WILLIAMS CONSTRUCTION
"The real value of Customer Follow Up, Inc.’s service is the systematic and recurring follow-up process of obtaining feedback from clients. While many firms may think they are in touch with their clients, it’s hard to be in a systematic, repeatable, and objective way. Your service gives us data that shows trends and problem areas. This helps our staff do a better job and builds loyalty from the client.”
– MATT BURNS, PRESIDENT AND CEO, BURNS ENGINEERING
"Customer Follow Up, Inc.’s process provides Larson Design Group with very valuable independent feedback from our clients. When CFU surveys clients regarding the performance of project managers and teams from across our entire organization, we gain valuable insights into the firm’s strengths and areas of focus for continuous improvement. In a few instances, the CFU process has alerted LDG to client concerns that might have otherwise gone unaddressed. Our relationship with CFU has given us the opportunity to demonstrate the firm’s commitment to client satisfaction and also allowed us to quickly respond to client concerns that might not be expressed directly to LDG employees working with clients.”
– KEITH S. KUZIO, FORMER CEO, LARSON DESIGN GROUP
"I have used Customer Follow Up, Inc. consistently for five years. They took our client feedback to a new level…one not reached by simple quantitative surveys. They use their expertise to help you design survey questions tailored to your customer’s profile and then proceed to personally call each client on your behalf…not to simply ask survey questions…but rather to engage in a conversation about your project and staff’s performance.
The objectivity of their approach is only valued more by the time they are able to save your project managers from conducting a survey internally. What is most important is that now we have a proactive system to find areas of improvement before they become areas of concern.
Customer Follow Up, Inc. has consistently met their deadlines, their pricing is fair, and they personally work with you throughout the process to make sure they have it right. Nothing is more important than your relationship with your clients and Customer Follow Up, Inc. not only respects that precious principle, but they practice it themselves.”
– DIANE B. LANDERS, PH.D., RPA, CPSM FORMER VICE PRESIDENT AND CHIEF MARKETING GAI CONSULTANTS, INC.
"Urban trusts Customer Follow Up, Inc. to treat our customers with the utmost respect and they deliver on their promise to do that. Customer Follow Up, Inc. provides us with a quality product for a reasonable price. And their responsiveness has been second to none. The in-depth feedback they obtain from our clients has delivered value beyond our expectations.”
– MATT MARQUARDT, SR. VICE PRESIDENT, URBAN ENGINEERS