Client Care Program
Great service that distinguishes one organization from the rest and keeps clients coming back doesn’t just happen! This level of service requires a Client Care Program to focus the attitudes and behaviors of all staff to provide excellent experiences for all clients. We will work with your organization to develop your unique Client Care Program to help ensure you deliver consistently excellent client service.
1
Setting the BAR
At the heart of your Client Care Program is the Client Care Declaration.
This is an internally generated document that establishes the height of the bar you are setting for client service.
With client service standards established, the client feedback we obtain identifies client service gaps and details the corrective action steps to take to improve your service.
2
Program BENEFITS
Define your organization’s distinctive client service standards.
Develop a framework for all staff to work within that defines, promotes and encourages effective client service strategies from staff at all levels.
Unite and align all staff in commitment to the ideals.
Deliver consistently excellent client service.
Differentiate your organization by detailing your service commitment in proposal cover letters, sales presentations, marketing materials, etc.
Client service is ATTITUDE intensive,
not CAPITAL intensive!
ENSURE YOUR CLIENT CARE PROGRAM’S success
Utilize our ongoing client feedback services to maintain your client service standards as defined in your Client Care Declaration.
