IS YOUR CLIENT SERVICE
a competitive
advantage?

Only your clients know how good your service really is. You need to know what they have to say!

Our proven and personal approach obtains client feedback that internal and web-based methods typically miss. We help you use clients’ insights to improve your client service leading to increased client satisfaction, retention and referrals.

HOW DOES YOUR FIRM STACK UP?

Take Our Free Client Service

Self-Assessment

Includes optional free review of your 
results with suggestions.

 

SERVICES

to increase Client Retention

Customer Follow Up customer satisfaction feedback interviews

Client & Staff Feedback Interviews

Using a conversational interview style, we give your clients and your staff the opportunity to speak freely – offering you valuable insight that other feedback methods typically miss.

Interview Types:

  • Client service experience

  • Branding

  • Lost opportunities

  • Staff perceptions


Learn more

Customer Follow Up customer satisfation program

Client Care Program

We will work with your organization to develop the framework for your unique program to help ensure you deliver consistently excellent client service day after day.


Learn more

say about us

WHAT OUR CLIENTS

"CFU’s services allow us to quickly respond to client’s concerns that might not be expressed to us directly."

— Keith Kuzio, CEO, Larson Design Group

ARE YOU READY TO KNOW

what your clients have to say?

©2019 CUSTOMER FOLLOW UP, Inc.

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Customer Follow Up Inc is a leader in customer satisfaction market research