IS YOUR CLIENT SERVICE
a competitive
advantage?
Only your clients know how good your service really is. You need to know what they have to say!
Our proven and personal approach obtains client feedback that internal and web-based methods typically miss. We help you use clients’ insights to improve your client service leading to increased client satisfaction, retention and referrals.
HOW DOES YOUR FIRM STACK UP?
Take Our Free Client Service
Self-Assessment
Includes optional free review of your
results with suggestions.
SERVICES
to increase Client Retention
Client & Staff Feedback Interviews
Using a conversational interview style, we give your clients and your staff the opportunity to speak freely – offering you valuable insight that other feedback methods typically miss.
Interview Types:
-
Client service experience
-
Branding
-
Lost opportunities
-
Staff perceptions
Client Care Program
We will work with your organization to develop the framework for your unique program to help ensure you deliver consistently excellent client service day after day.
